Crowd-based contact centers like LiveOps

~ Konstantinos I. Stouras

Here are some top vendors in the cloud-based contact center market:

Interactive Intelligence Group Inc
CiscoSystems Inc
Five Inc
Genesys Telecommunications Laboratories Inc
Oracle Corporation
X Inc
Incontact Inc
3clogic Inc
ConnectFirst Inc
Aspect Software
Mitel Networks Corporation
Liveops Social

Published by Konstantinos I. Stouras

Konstantinos Stouras is Assistant Professor of Operations Management at UCD, Michael Smurfit Graduate Business School. He specializes in technology management and innovation. His research examines crowd-based innovation models and the impact of on-demand marketplaces in the digital transformation of the service industry. Konstantinos received a Ph.D. in Operations Management from INSEAD and holds graduate degrees in Financial Engineering, and Applied Mathematics and Physics from the National Technical University of Athens.

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